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FREQUENTLY ASKED QUESTIONS

HOW DOES YOUR PRICING WORK?

In order to cover the cost of supplies such as oil paint, canvas, varnish and mixing medium, we charge a fee of $0.30 per square inch of artwork. Then we apply labor costs at a rate of $10 per hour. An 8”X8” canvas averages 8 hours and a 12”X12” canvas averages 10. Shipping rates and Pennsylvania sales tax are added at checkout. 10% of EVERY portrait sale is donated to non-profit animal rescue programs.

 

8”X8” Portrait (64 sq. inches)

Supplies: $19.20

Labor: $80

Total: $99.20 (+shipping and tax)

 

12”X12” Portrait (144 sq. inches)

Supplies: $43.20

Labor: $100

Total: $143.20 (+shipping and tax)

CAN I MAKE A SPECIAL REQUEST?

Absolutely! Special requests are encouraged! Do you want your dog painted in your team's jersey? Or wearing glasses? I'm more than happy to accommodate in any way I can. 

WHAT IS YOUR RETURN POLICY?

If you are displeased with your pet's portrait, you can return it in exchange for a full refund, excluding shipping costs. We retain the rights to the artwork and may continue to use it in the website gallery and/or on social media.

8” x 8” Oil on Canvas Portrait Refund: $99.20

12” x 12” Oil on Canvas Portrait Refund: $143.20

 

WHEN WILL I RECEIVE MY ORDER?

Portraits

Unlike acrylic paint, oil paint takes several days to dry. So even if we can begin your portrait the day of your order, we have to allow for a few days of drying time. All portraits are then varnished to protect the paint, which requires another 24-48 hours. If you would like to receive updates along the way or see photos of the work in progress, we are more than happy to send them to you. Our current turn-around time is 2-4 weeks. 

DO YOU ACCEPT RUSH ORDERS?

Unfortunately, we cannot accept rush orders. As mentioned above, oil paint takes time to dry, so there is no way to expedite that process. We promise it will be worth the wait!

CAN I PICKUP MY ORDER?

Do you live in the Pittsburgh area? If so, you can save on shipping costs by picking up your portrait. Use code PITTSBURGH at checkout to remove the shipping costs. When your portrait is complete, we will reach out via email to schedule your pickup.

WHAT IS YOUR SHIPPING POLICY?

All artwork will be shipped with USPS. A tracking number will be provided via e-mail. 

8” x 8” Portrait Shipping
US Domestic $6.00
International $20

12” x 12” Portrait Shipping
US Domestic $11.00
International $25

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